Change Color

A-
A+

Fonts Size

Accessibility Options
Text Size
Listen To Page
Night Reading
Contrast
Color Themes

For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

For additional information please refer to: https://www.planetpayment.com/en/shoppers/charges/

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Your Tax Free form has been received successfully and we're processing your refund.  If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.

Please ensure you have sent us the original stamped Tax Free form to one of our offices. Full list of our country offices available here: https://www.planetpayment.com/en/contact-us/

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax free form and paid your refund by one of the following refund methods:

  • Cash
  • Alipay instant refund
  • WeChat instant refund

The refunding process is now complete.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have paid your refund by one of the following refund methods:

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass


Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax Free form and the refunding process is now complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

Simplifying international payments

Helping merchants, acquirers and shoppers navigate the complex world of international payments

Drop us a line - we are here to help

Contact us

Everyday, we search for better

 

 

Our vision is to be the best rated partner for service, innovation and technology leadership.

Our goal is to deliver an exceptional share of international shopper spend to our customers through our service, technology and people.

We founded our company to help international shoppers get their money back when they shopped overseas. We set out to simplify this complex payment process.

 

And 30 years later, we still are. 

 

Now over 1,500 employees in 57 countries spread across five continents, we are an international payment services provider that helps businesses exceed the needs of their international customers.

Fast facts

14,000 partners

150,000 retail stores

€6.2 billion sales in-store per year

10m Tax Refund vouchers processed annually

560 refund points across the world

1,500 experts serving 60 locations

To find out more about our international payments business, please visit our corporate site

About Us

Our partner brands