For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Contact us

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Simplifying international payments

Helping merchants, acquirers and shoppers navigate the complex world of international payments

Drop us a line - we are here to help

Contact us

Everyday, we search for better

 

 

Our vision is to be the best rated partner for service, innovation and technology leadership.

Our goal is to deliver an exceptional share of international shopper spend to our customers through our service, technology and people.

We founded our company to help international shoppers get their money back when they shopped overseas. We set out to simplify this complex payment process.

 

And 30 years later, we still are. 

 

Now over 1,500 employees in 57 countries spread across five continents, we are an international payment services provider that helps businesses exceed the needs of their international customers.

Fast facts

14,000 partners

150,000 retail stores

€6.2 billion sales in-store per year

10m Tax Refund vouchers processed annually

560 refund points across the world

1,500 experts serving 60 locations

To find out more about our international payments business, please visit our corporate site

About Us

Our partner brands

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Planet website. However, if you would like to, you can change your cookie settings at any time.

Privacy Policy