For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

If you have a query about your tax refund progress, please click here.

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here

customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

If you need further help, please use the links below:

Customer services for specific Tax Free form queries (please have your form number and details to hand)
Your questions answered
How to complete your Tax Free form
How to shop Tax Free

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.

For additional information please refer to: https://www.planetpayment.com/en/shoppers/charges/

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

Credit card
Alipay
Cheque
Bank transfer
Ctrip Pass

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.

Please ensure you have sent us the original stamped Tax Free form to one of our offices. Full list of our country offices available here: https://www.planetpayment.com/en/contact-us/

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your Tax free form and paid your refund by one of the following refund methods:

Cash
Alipay instant refund

WeChat instant refund

The refunding process is now complete.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have paid your refund by one of the following refund methods:

Credit card
Alipay
Cheque/Prepaid card
Bank transfer
Ctrip Pass

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your Tax Free form and the refunding process is now complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Accessibility

Our web site has been built with the intention of making the content accessible and user friendly for the widest range of visitors. We adopt best practice and work to compliance with the W3C Web Content Accessibility Guidelines (WCAG) 2.0, at the AA level.

Text to Speech

The content on this website can be read aloud to you. The text on the page is simultaneously read aloud and highlighted so you can easily follow along.

Select text and click the listen button in the pop-up menu that appears.
Select text and click the translate button to translate the selected text to a number of languages and have the text read in the target language.
Select a word and click the dictionary button to find its definition.

Altering font size A+ A-

We've adopted features that facilitate the process of altering font size by making font smaller or larger for better visibility.

To increase or decrease the default font size on desktop web browsers, follow these steps:

On a Windows system, in Chrome, Firefox, Internet Explorer, and Microsoft Edge, press Ctrl and the plus key (+) to make text larger, or Ctrl and the minus key (-) to make it smaller.
On a Mac system, in Chrome, press the option + command + plus key (+) to make text larger, or the option + command + minus key (-) to make text smaller. In Firefox and Safari, press the command and the plus key (+) to make text larger, and the command + minus key (-) to make text smaller.

Larger text with IOS

Open up your system settings and tap "Display & Brightness"
Tap the "Text Size" option, then move the slider at the bottom of the screen to make the text as large as you'd like
If you want to make the text even larger than that slider will allow, go back to the main settings menu, tap "General" > "Accessibility" > "Larger text." That'll let you increase the text size substantially using the same slider at the bottom of the screen.

iOS also has a system-wide magnification function, which you can activate by heading into the "Accessibility" area:

Go to Settings > General > Accessibility
Tap on "Zoom," and toggle the feature on

You will now have a window that you can move around the screen to magnify anything on that screen. Double-tap with three fingers to remove the window or bring it back again.

Change text and background colours

Some people find certain text and background colour combinations difficult to read, while others prefer to always have a specific colour such as white text on a black background.

You can invert the screen colours in Chrome OS on Chromebook computers with High contrast mode.

In the System menu, select the Settings In the Settings window, select Accessibility from the left-hand menu. If Accessibility is not visible, select Advanced or Personalization to reveal more menu items.
On the Accessibility settings screen, go to the Display section. Select Use high contrast mode to set the toggle switch to On.

Changing colours in Windows 10 using Colour Filter

Go to Start Menu > Settings > Ease of Access
Select 'Colour filters' from the Vision section in the left column.
Under 'Use colour filters' in the right column, click the toggle switch labelled 'Turn on colour filters'. The screen colours will immediately change (Greyscale is the default filter used).
Select the colour filter you would like to apply.