For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

If you have a query about your tax refund progress, please click here.

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

Wasn't found in our system.

For more information, please click here to provide the details from your Tax Free form(s), or email us here

customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

If you need further help, please use the links below:

Customer services for specific Tax Free form queries (please have your form number and details to hand)
Your questions answered
How to complete your Tax Free form
How to shop Tax Free

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.

For additional information please refer to: https://www.planetpayment.com/en/shoppers/charges/

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

Credit card
Alipay
Cheque
Bank transfer
Ctrip Pass

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.

Please ensure you have sent us the original stamped Tax Free form to one of our offices. Full list of our country offices available here: https://www.planetpayment.com/en/contact-us/

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your Tax free form and paid your refund by one of the following refund methods:

Cash
Alipay instant refund

WeChat instant refund

The refunding process is now complete.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have paid your refund by one of the following refund methods:

Credit card
Alipay
Cheque/Prepaid card
Bank transfer
Ctrip Pass

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your Tax Free form and the refunding process is now complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Increase in-store sales to international shoppers

Get started with Tax Free shopping

Register here

Merchant registration guide

Merchant guide to Tax Free shopping

What is the benefit?

Offering tourists a discount will increase spend in your store

100% digital: no paper required

250 dirhams minimum spend

Tax Free tag issued in under 2 minutes at the point of sale

What does it cost you?

There are no start-up, subscription or license fees, or up front hardware costs.

You will be invoiced twice a month for the VAT refunded to your customers, the invoiced amount should be adjusted in your VAT declaration.

We will provide you with a digital solution, Tax Free tags, and marketing and training material for your staff.

Who is eligible?

"Overseas tourist" means any natural person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State. Therefore under the current rules, GCC nationals are eligible.

If you have any queries about the Tourist Refund Scheme, please get in touch

How the system works in-store

A shopper makes an eligible purchase and the shop assistant captures shopper information using the Planet system

The shop assistant enters the transaction purchase price and VAT amount accurately

The shop assistant places our Tax Free tag on the back of the sales receipt

The shop assistant scans the Tax Free tag to link the transaction with the shopper's passport details

A digital Tax Free form is then created

What does the shopper have to do next

1. Go to Planet's Validation Point prior to checking in your luggage and approaching the Immigration counters

2. Present the original receipt with the Tax Free tag affixed to it, and the purchased goods, to the validation staff

3. Once validated, please choose a refund method (Cash or Card)

4. Planet processes the refund

To register for Tax Free shopping, please visit our merchant portal

Merchant Registration

A choice of refund methods for the shopper

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refund

Cash refund

Go to validation point

Get validated

Go to refund point

Get cash refund (subject to a maximum of AED 35,000)

Our partner brands

Background information

In November 2018, the UAE's Federal Tax Authority launched Tax Free shopping under the Tourist Refund Scheme.

This is a fully digital service for shopping Tax Free, following the introduction of 5% VAT in January 2018.

Tax Free shopping is the purchasing of goods in the UAE,that are eligible for obtaining a refund on the VAT amount paid at time of purchase, subject to certain terms and conditions.

Terms and Conditions | Contact Us | Privacy Policy | Local Rules | Customer Service Charter

| Accessibility | View site in Arabic

Planet has been authorised by the FTA to operate the Tourist Refund Scheme on its behalf.

Visitor Counter

Listen

Shoppers

Shoppers home

Local rules

How to track your Tax Refund

Shoppers FAQs

Merchants

Merchants

Merchants FAQs

About us

FAQs

Contact us

EN

العربية (الإمارات العربية المتحدة)‏

Increase in-store sales to international shoppers

Get started with Tax Free shopping

Register here

Merchant registration guide

Merchant guide to Tax Free shopping

What is the benefit?

Offering tourists a discount will increase spend in your store

100% digital: no paper required

250 dirhams minimum spend

Tax Free tag issued in under 2 minutes at the point of sale

What does it cost you?

There are no start-up, subscription or license fees, or up front hardware costs.

You will be invoiced twice a month for the VAT refunded to your customers, the invoiced amount should be adjusted in your VAT declaration.

We will provide you with a digital solution, Tax Free tags, and marketing and training material for your staff.

Who is eligible?

"Overseas tourist" means any natural person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State. Therefore under the current rules, GCC nationals are eligible.

If you have any queries about the Tourist Refund Scheme, please get in touch

How the system works in-store

A shopper makes an eligible purchase and the shop assistant captures shopper information using the Planet system

The shop assistant enters the transaction purchase price and VAT amount accurately

The shop assistant places our Tax Free tag on the back of the sales receipt

The shop assistant scans the Tax Free tag to link the transaction with the shopper's passport details

A digital Tax Free form is then created

What does the shopper have to do next

1. Go to Planet's Validation Point prior to checking in your luggage and approaching the Immigration counters

1. Go to Planet's Validation Point prior to checking in your luggage and approaching the Immigration counters

2. Present the original receipt with the Tax Free tag affixed to it, and the purchased goods, to the validation staff

2. Present the original receipt with the Tax Free tag affixed to it, and the purchased goods, to the validation staff

3. Once validated, please choose a refund method (Cash or Card)

3. Once validated, please choose a refund method (Cash or Card)

4. Planet processes the refund

4. Planet processes the refund

To register for Tax Free shopping, please visit our merchant portal

A choice of refund methods for the shopper

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refund

Cash refund

Go to validation point

Get validated

Go to refund point

Get cash refund (subject to a maximum of AED 35,000)

Our partner brands

Background information

In November 2018, the UAE's Federal Tax Authority launched Tax Free shopping under the Tourist Refund Scheme.

This is a fully digital service for shopping Tax Free, following the introduction of 5% VAT in January 2018.

Tax Free shopping is the purchasing of goods in the UAE,that are eligible for obtaining a refund on the VAT amount paid at time of purchase, subject to certain terms and conditions.