For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

For additional information please refer to: https://www.planetpayment.com/en/shoppers/charges/

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Your Tax Free form has been received successfully and we're processing your refund.  If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.

Please ensure you have sent us the original stamped Tax Free form to one of our offices. Full list of our country offices available here: https://www.planetpayment.com/en/contact-us/

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax free form and paid your refund by one of the following refund methods:

  • Cash
  • Alipay instant refund
  • WeChat instant refund

The refunding process is now complete.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have paid your refund by one of the following refund methods:

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass


Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax Free form and the refunding process is now complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

Increase in-store sales to international shoppers

Get started with Tax Free shopping 

What is the benefit?

Offering tourists a discount will increase spend in your store

100% digital: no paper required

250 dirhams minimum spend

Tax Free tag issued in under 2 minutes at the point of sale

What does it cost you?

There are no start-up, subscription or license fees, or up front hardware costs.

 

You will be invoiced twice a month for the VAT refunded to your customers, the invoiced amount should be adjusted in your VAT declaration. 

 

We will provide you with a digital solution, Tax Free tags, and marketing and training material for your staff. 

Who is eligible?

"Overseas tourist" means any natural person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State. Therefore under the current rules, GCC nationals are eligible. 

If you have any queries about the Tourist Refund Scheme, please get in touch

Contact us

How the system works in-store

A shopper makes an eligible purchase and the shop assistant captures shopper information using the Planet system

The shop assistant enters the transaction purchase price and VAT amount accurately

The shop assistant places our Tax Free tag on the back of the sales receipt

The shop assistant scans the Tax Free tag to link the transaction with the shopper's passport details

A digital Tax Free form is then created

To register for Tax Free shopping, please visit our merchant portal

Merchant Registration

A choice of refund methods for the shopper

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refund

Cash refund

Go to validation point

Get validated

Go to refund point

Get cash refund (subject to a maximum of AED 7,000)

Our partner brands

Background information

In November 2018, the UAE's Federal Tax Authority launched Tax Free shopping under the Tourist Refund Scheme.

This is a fully digital service for shopping Tax Free, following the introduction of 5% VAT in January 2018.

Tax Free shopping is the purchasing of goods in the UAE,that are eligible for obtaining a refund on the VAT amount paid at time of purchase, subject to certain terms and conditions. 

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