For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Contact us

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Increase in-store sales to international shoppers

Get started with Tax Free shopping 

What is the benefit?

Offering tourists a discount will increase spend in your store

100% digital: no paper required

250 dirhams minimum spend

Tax Free tag issued in under 2 minutes at the point of sale

What does it cost you?

There are no start-up, subscription or license fees, or up front hardware costs.

 

You will be invoiced twice a month for the VAT refunded to your customers, the invoiced amount should be adjusted in your VAT declaration. 

 

We will provide you with a digital solution, Tax Free tags, and marketing and training material for your staff. 

Who is eligible?

"Overseas tourist" means any natural person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State. Therefore under the current rules, GCC nationals are eligible. 

If you have any queries about the Tourist Refund Scheme, please get in touch

Contact us

How the system works in-store

A shopper makes an eligible purchase and the shop assistant captures shopper information using the Planet system

The shop assistant enters the transaction purchase price and VAT amount accurately

The shop assistant places our Tax Free tag on the back of the sales receipt

The shop assistant scans the Tax Free tag to link the transaction with the shopper's passport details

A digital Tax Free form is then created

To register for Tax Free shopping, please visit our merchant portal

Merchant Registration

A choice of refund methods for the shopper

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refund

Cash refund

Go to validation point

Get validated

Go to refund point

Get cash refund (subject to a maximum of AED 7,000)

Our partner brands

Background information

In November 2018, the UAE's Federal Tax Authority launched Tax Free shopping under the Tourist Refund Scheme.

This is a fully digital service for shopping Tax Free, following the introduction of 5% VAT in January 2018.

Tax Free shopping is the purchasing of goods in the UAE,that are eligible for obtaining a refund on the VAT amount paid at time of purchase, subject to certain terms and conditions. 

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