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For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

For additional information please refer to: https://www.planetpayment.com/en/shoppers/charges/

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

Your Tax Free form has been received successfully and we're processing your refund.  If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form.

Please ensure you have sent us the original stamped Tax Free form to one of our offices. Full list of our country offices available here: https://www.planetpayment.com/en/contact-us/

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax free form and paid your refund by one of the following refund methods:

  • Cash
  • Alipay instant refund
  • WeChat instant refund

The refunding process is now complete.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have paid your refund by one of the following refund methods:

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass


Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

We have received your Tax Free form and the refunding process is now complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page .

 

Tax Free shopping in the United Arab Emirates

How to shop Tax Free in the UAE

1. Request a VAT refund claim for your shopping from a merchant registered with Planet and present the travel document used to enter the UAE

1. Request a VAT refund claim for your shopping from a merchant registered with Planet and present the travel document used to enter the UAE

2. The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim 

2. The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim 

3. To ensure that your Tax Free transaction has been issued successfully you should look for one of two things. Either the Tax Free tag placed on the back of your invoice, or the Planet logo and Tax Free tag number printed on the front of the invoice. 

3. To ensure that your Tax Free transaction has been issued successfully you should look for one of two things. Either the Tax Free tag placed on the back of your invoice, or the Planet logo and Tax Free tag number printed on the front of the invoice. 

4. You must validate your claim at the Validation Point when leaving the UAE.

4. You must validate your claim at the Validation Point when leaving the UAE.

An example of your Tax Free transaction

Check the status of your Tax Free shopping refund by clicking below

How to track your Tax Refund

How much will you get back?

 

You will receive 85% of the total VAT amount paid, minus a fee of 4.80 dirhams per Tax Free tag

How to validate your goods

1. Go to Planet's Validation Point prior to checking in your luggage and approaching the Immigration counters

2. Present the original receipt with Tax Free tag affixed to it, and the purchased goods to the Validation staff

3. Once validated, please choose a refund method (Cash, Card or WeChat Pay)

4. Planet processes your refund

You must leave the UAE within 6 hours of completing the validation process. Failure to do so will result in your refund being cancelled, and you will be required to restart the validation process.

Click below for help on completing your tax refund process successfully and in time

Local Rules

How easy is it?

Fully digital process issues your Tax Free tag in under 2 minutes

Minimum spend of AED 250

All fees are included and calculated at the point of sale and validation points

A choice of refund methods

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refunded

Cash refund

Go to validation point

Get validated

Go to refund point

See Travelex airside locations

Get cash refund (subject to a maximum of AED 35,000). If your refund amount exceeds AED 35,000/-, your refund must be paid to a credit or debit card

Our partner brands

See more

If you have any queries then please do not hesitate to get in touch

Contact us

Tax Free shopping guides

Tax Refund for Tourists Brochure

The Federal Tax Authority launched a 100% digital service for Tax Free shopping in November 2018 following the introduction of 5% VAT in January 2018.

 

We are delighted that we are the exclusive operator of the Tax Refund system.

 

Explore the opportunity to know more about Tax Refund policy and services by clicking here:

 

Local Rules

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Planet has been authorised by the FTA to operate the Tourist Refund Scheme on its behalf.

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