For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Contact us

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


How to track your Tax Refund

One of the following refund statuses will then be shown

Issued

Your Tax Free Tag has been issued by the store, but you have not yet validated it at one of the exit points when leaving the UAE

Export validated

You completed the validation process, and your refund is either: Ready to be collected if you selected "cash" as your refund option, or is on its way if you selected "card" as your refund option

Waiting for goods validation

Goods must be inspected by our team at the validation point before you leave the UAE, otherwise a refund will not be possible unless you are exiting the UAE*

*If you are exiting the UAE, then you will be able to validate the goods before your next departure as long as the goods are with you in the original packaging, and you validate them within 90 days of the purchase date.

Payment in progress

Your refund is being processed and will be sent to your debit or credit card provider within ten days of validation. The refund could take up to three weeks to arrive on your card statement, depending on the card provider you are using

Paid

Your refund has been issued to your card, or paid to you in cash if you chose that option after validation

Cancelled

Your Tax Free Tag has been cancelled, which could be due to a number of reasons. Please contact Customer Services if you have any queries

Declined

Your Tax Free Tag has been declined after inspection, which could be due to a number of reasons. Please contact our Customer Services if you have any queries

An example of your Tax Free tag

If you still have questions on your form, please get in touch

Contact us

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